What some of our clients are saying about us:
Steve - Posted April 2021
Marissa was amazing at an unexpected time of need. We needed to arrange for caregivers 7 days per week for our mother and within one day Marissa 2 outstanding women to help my mother most of the days and 2 other back up women to fill in when the primary caregivers were off. The women she found were reliable, trustworthy, caring and compass. Marissa was very flexible and helped with the introductions between my mother and the new caregivers. She helped us get through a very difficult time in short notice with warmth and compassion. She also maintained constant contact with us to ensure everything continued to go well. I would highly recommend her services!
Claudia - Posted April 2021
We were looking for a part-time aide for our parents during a temporary stay in Florida. As this was our family’s first experience looking for an aide we didn’t know what to expect. Marissa Sturner conducted a thorough and thoughtful interview to determine our needs. The aides she provided were professional, caring and kind and made what we expected to be an uncomfortable and weird experience, very pleasant and easy. I highly recommend Better HealthCare. A great experience!
Edy - Posted January 2020
Want to give a Huge Thank You to Marissa for her unbelievable staff and making my recovery a great experience..She is the ultimate Professional and most Caring..I had hip surgery and am a Senior and alone in Florida..My entire family is up North so I was Soooo Fortunate to be recommended to Marissa..She stayed in touch with my caring family and made sure I had THE BEST Care so if anyone needs an aide or caregiver look no further...You will hit the Jackpot like I did..I have recommended her to friends and they Thank Me all the time...
Robert - Posted December 2021
Very blessed to have owner Melissa coordinate changing hours and emergency fill in aids 24/7 that had no major issues with aids and she always responded timely to alternating requests since stuff always happens. Would recommend her screened tested aids to anyone in a stressful situation.
I want to commend you and your associates for taking care of my mom for the last year of her life. Your agency showed responsibility, dedication and compassion. I dealt with multiple agencies in the preceding year. All of which are substandard for one reason or another.
I believe betterhealth is the premier home healthcare agency in the Pensacola area. I anticipate using your agency again since my mother in law is now relocating to this area. I hope to obtain the same level of quality, accountability and dedication.
Eric s Stillman MD
Better Healthcare is fantastic. I worked with another agency that was not responsive, and then threatened to report me to social services when I did not immediately agree to 24/7 services for my mother. I turned to Better Healthcare then and they are providing the 24/7 services. They oversee everything and are always available. When I call with a problem or question, they either have an answer or find one. They supervise the aides; when there is a problem, the find a better match. The aide we have now is wonderful. There was I continuity with the other agency. I highly recommend better home healthcare. Jay and Amy will ease the difficulties of caring for an elderly parent, especially from a distance.
I am a physician and I see aides working with clients everyday in the office. There are some interactions that are less than pleasant. When my brother, who was severely autistic with very limited communication skills, became suddenly ill and needed a caretaker, I was very concerned. The aide that we used through Better Healthcare was fantastic. She was on time, professional and warm and made my brother extremely comfortable. The staff at Better Healthcare was easy to work with and helped me in so many ways during this really painful time. I can’t recommend them enough or thank them enough.
Better Health Care was very responsive to our immediate need for care givers for my parents. They were very clear in their requirements and expectations and were sensitive to our needs. Whenever we called, someone either took our call immediately or returned the call in a timely fashion. The care givers that we utilized were professional and demonstrated a caring nature. I would unequivocally recommend their services.
They sent me amazingly, wonderful people. Dad’s comfort and care was their first priority. We were also working with another company, but there was a SNAFU and they wound up not sending anybody. I called Amy in a panic at Better Healthcare, and she sent someone out; within an hour, I had help. Anytime I had a question, they were immediately responded with an answer that I could understand. Even with insurance questions that really didn’t pertain to them, they had so much knowledge that they were great to talk to. I found some ideas from them, too. We heard them from every day. We had 4-hour shifts, and they help moving my dad around. When the weather was nice, they would walk them in the wheelchair, bathing, going to the bathroom, dressing and getting them ready for bed, and putting him into bed. I would highly recommend them.
I have been so pleased with the level of care this company provides my parents. This is the only nurse registry in the area that actually produces what they promise!!
Jay and Amy of Better Healthcare bring a sincere, caring, personable & thorough approach to providing the care your loved one needs and you expect. Jay’s experience allows him to assess your specific situation with your best interests at heart. I sleep better at night knowing my dad is very well cared for and should I have any questions, the answer is only a phone call away.
I am a Medical Social Worker in California who helps people hire caregivers in my state. My 89 year old mother in Florida had been very active until this past month when she fell ill and was in need of assistance at home after being hospitalized. Better Healthcare was recommended to me, and now I can see why. From my first phone call with Jay at Better Healthcare, my fears were put at ease and I knew my mother would be in good hands and very professional care. His knowledge and support was very reassuring to a daughter 3,000 miles from her elderly mother. My mother has now been cared for by a Better Healthcare caregiver for 8 days. To be honest, my mother had given up and was not able to handle her loss of independence. I believed we were going to lose her because of her resulting depression and failure to thrive. However, the change in my mother these last few days has been remarkable, which I entirely attribute to the patience, compassion, respect, and most of all exemplary care that the Better Healthcare provider has given her. The mixture of encouragement and comforting understanding made my mother feel she could get better. And more than anything, she felt safe again, no longer fearful in her residence, a fear that had overwhelmed her. My mother’s daily visits to the emergency room in a panic stopped entirely. The caregiver made suggestions that have increased my mother’s strength and confidence. And although my mother may never be fully independent again, she no longer resents this because she genuinely likes her caregiver so much. For me, so far away, it has been wonderful to have a partner in this caregiver who coordinates all of my mother’s needs with me (so my mother can’t fool either one of us!) and updates me with very crucial information. From my own professional perspective, I have never worked with an agency owner that is so accessible (Jay is always available!), a caregiver who is so excellent and caring at her job, and an agency that better demonstrates what healthcare should be about. I guess that is where they got their name from. It is not just a name, it is a fact. Thank You, Better Healthcare, from my whole family.
“I would highly recommend Better Healthcare. The level of service is top notch. They are providing my dad with 24 hour in home care. My father, who is 90, had been living on his own and doing well – until he got very sick. He was able to go home, after a month in rehab. I called Better Healthcare and they provided 24 hour care the minute my Dad came home. The care takers are able to take of his every daily need as well as escort him to doctor appointments. The level of care provided has been excellent and given me the utmost peace of mind. I know that my father is in really good hands – Thanks Jay and Amy for everything!
Better Healthcare nursing aides were professional with the care of my father battling cancer. They were attentive and made him very comfortable. We used four aides a week and each one of them was great. Thank you for helping us with this difficult time in our lives.
Awesome!!! I have used this agency a few times for my mother. All of the caregivers were compassionate, caring, always on time, and friendly. They called me just to let me know that mom was having a good day. Great communication with all of their staff!! I highly recommend this company!!
I cannot say enough or express how grateful I am to have found Better Healthcare for the care of my dear parents. It has been an extremely dramatic experience but we had very professional and personable help from team “Jay and Amy